What is NOC? Best Practices of Network Operations Center

NOC:

NOC often called “Network Operations Center” (Pronounced as ”Knock”). It is a centralized location that provides 24x7x365 monitoring and management of networks, servers, databases, firewalls, devices, and related external services. It can happen with the on-premises or cloud-based provider of the infrastructure environment.

                   

Main Keys For NOC:

• Network monitoring
• Incident response
• Email, voice, & video Management (Communications management)
• Check the Performance, quality, and optimization reporting
• Install software/firmware, troubleshoot and update network elements.
• Patch management process
• Backup and storage in HD
• Firewall management
• Intrusion Prevention System (IPS) and other security features, deployment and monitoring in collaboration with security features
• Threat analysis and blast radius analysis in cooperation with a security operation.

Main Features of NOC Includes:

• Absence of support/coordination between teams
• Fast reordering of cloud and dynamic resources means that troubleshooting documentation is usually out of date.
• Troubleshooting is time-consuming because it contains relevant information about several tools and tool kits and requires manual processes for auditing.
• A wide range of apparatuses for various merchants that may expect staff to work with multiple advances, low-level utilities, and order line interfaces (CLIs)
• Problems arise and disappear until all the information necessary for troubleshooting is collected.
• Older workers are often needed to assess the root cause.

Network Operations Best Practices

Well-managed network operation center teams adopt a variety of proven and dependable best practices. These include, among others:

• Continuous monitoring of a wide range of information and network systems, including communication circuits, cloud resources, LAN / WAN systems, routers, switches, firewalls, and VoIP systems, and application delivery.
• Issues will  response on time to all incidents, interruptions, and performance issues.
• Recognize, identify and prioritize activities based on the customer's business needs, organizational policies, and operational impact.
• Collect and review performance reports for different systems and report on performance trends for technical staff to predict future problems or disruptions.
• Collaborate with internal and external technical and service teams to create and / or update knowledge base articles.
• Perform necessary system testing and operational tasks (patch installation, network connection tests, script execution, etc.).
• Support for multiple technical teams in a 24x7 environment with high uptime requirements. A variety of shift schedules may include daylight hours or evening hours.

Aside from this list of best practices, today's employees are more likely to focus on network performance rather than application availability. Application availability and performance are vital to achieving business goals for businesses and service providers. Moving applications to the cloud is a crucial factor on the network, spending more time on application availability and performance in the future. In particular, teams must ensure that internal and external systems and services do not interfere with application availability but accelerate their delivery.