NOC Technician : Job Description & Salary

Network Operations Center (NOC) technicians supervise complex aspects of the network and are responsible for network administration. They solve problems regularly. The job of a NOC technician involves managing networks, servers, and telecommunications equipment in a company.

In particular, a NOC is an IT support technician who manages, monitors resolves and maintains customer networks. NOCs use software to manage the system.

Also known as Network Management Centers, organizations established NOCs to assess problems, solve problems, and communicate with field technicians, and monitor issues close to their proposals.

Networks and servers are a fundamental part of the IT infrastructure. Companies hire NOC technicians to create a centralized location that includes servers and network elements hosted in one area to simplify both security and management.

Job Description: NOC Technician

NOC technicians are responsible for monitoring operations, servicing servers, networking, and telecommunications equipment data centres, and other organizations. They monitor data centre infrastructure, servers, and computer networks for problems from a centralized location.

When a system encounters an impediment, NOC technicians must address the issues by resolving and working correctly. Depending on the level of complexity, companies place them to varying degrees so that technicians can perform relevant tasks on time. NOC operations should be able to provide excellent customer service by addressing issues immediately.

Experts continue to learn and continuously update the internal knowledge base with new solutions to support. They follow the company's traditional guidelines, policies, and procedures.

Technicians should monitor service level agreements (SLA) violations. They update customers, vendors, or third-party providers on the progress of events.

Experts should regularly inspect auxiliary systems, including air conditioning and UPS systems. They use the command line interface (CLI) and TCP / IP protocols to diagnose, diagnose, and evaluate problems.

NOC technicians assist team members and customers by implementing the technology of operations and systems using servers, PCs, telephones, and email.

In addition to the above duties, they also perform the following responsibilities:

Diagnose problems

When the system malfunctions, they identify the problem and fix it. It may require coordination with IT teams and customers.

NOC Technician

Disclose events

After the incident has occurred, the way to resolve it is in the hands of a NOC specialist. If the problem can be fixed, senior officials or management don't need to build it up. Only when the problem is complex do they pass it on to their superiors.

Solve all problems

They should document all issues recognized in a structured format, as this will help to face a similar situation in the future.

Monitor systems: they constantly monitor systems through a variety of devices. They are very careful and, therefore, can quickly detect alarms.

Capabilities

According to the US Bureau of Labor Statistics (BLS), employment opportunities for networks and computer systems are expected to increase by 6% between 2016-2026. The need for organizations to acquire new technologies and mobile networks should continue to grow.

Educational qualifications and other requirements

Graduates in the field of computer science, information technology or any other related subject, otherwise candidates must have at least an associate's degree.

If they have certifications like CompTIA's Network + or Cisco Certified Network Professional (CCNP), this will help them move up the ladder.

Applicants may have to go through a biographical data check, and in some cases, you need to obtain a security permit

NOC Salary Technician

The average salary of a NOC technician in the United States is $ 46,420 per year. However, the average freelance hourly wage of a NOC the technician is $ 19.37.

According to Payscale and ZipRecruiter, the salary of a NOC technician can be around $ 53,157 a year. Also, NOC professionals must constantly update their knowledge of the various network components in order to remain competitive.