NOC Technician : Job Description & Salary

Network Operations Center (NOC) technicians supervise complex aspects of the network and are responsible for network administration. They solve problems regularly. The job of a NOC technician involves managing networks, servers, and telecommunications equipment in a company.

In particular, a NOC is an IT support technician who manages, monitors resolves and maintains customer networks. NOCs use software to manage the system.

Also known as Network Management Centers, organizations established NOCs to assess problems, solve problems, and communicate with field technicians, and monitor issues close to their proposals.

Networks and servers are a fundamental part of the IT infrastructure. Companies hire NOC technicians to create a centralized location that includes servers and network elements hosted in one area to simplify both security and management.

Job Description: NOC Technician

NOC technicians are responsible for monitoring operations, servicing servers, networking, and telecommunications equipment data centres, and other organizations. They monitor data centre infrastructure, servers, and computer networks for problems from a centralized location.

When a system encounters an impediment, NOC technicians must address the issues by resolving and working correctly. Depending on the level of complexity, companies place them to varying degrees so that technicians can perform relevant tasks on time. NOC operations should be able to provide excellent customer service by addressing issues immediately.

Experts continue to learn and continuously update the internal knowledge base with new solutions to support. They follow the company's traditional guidelines, policies, and procedures.

Technicians should monitor service level agreements (SLA) violations. They update customers, vendors, or third-party providers on the progress of events.

Experts should regularly inspect auxiliary systems, including air conditioning and UPS systems. They use the command line interface (CLI) and TCP / IP protocols to diagnose, diagnose, and evaluate problems.

NOC technicians assist team members and customers by implementing the technology of operations and systems using servers, PCs, telephones, and email.

In addition to the above duties, they also perform the following responsibilities:

Diagnose problems

When the system malfunctions, they identify the problem and fix it. It may require coordination with IT teams and customers.

NOC Technician

Disclose events

After the incident has occurred, the way to resolve it is in the hands of a NOC specialist. If the problem can be fixed, senior officials or management don't need to build it up. Only when the problem is complex do they pass it on to their superiors.

Solve all problems

They should document all issues recognized in a structured format, as this will help to face a similar situation in the future.

Monitor systems: they constantly monitor systems through a variety of devices. They are very careful and, therefore, can quickly detect alarms.

Capabilities

According to the US Bureau of Labor Statistics (BLS), employment opportunities for networks and computer systems are expected to increase by 6% between 2016-2026. The need for organizations to acquire new technologies and mobile networks should continue to grow.

Educational qualifications and other requirements

Graduates in the field of computer science, information technology or any other related subject, otherwise candidates must have at least an associate's degree.

If they have certifications like CompTIA's Network + or Cisco Certified Network Professional (CCNP), this will help them move up the ladder.

Applicants may have to go through a biographical data check, and in some cases, you need to obtain a security permit

NOC Salary Technician

The average salary of a NOC technician in the United States is $ 46,420 per year. However, the average freelance hourly wage of a NOC the technician is $ 19.37.

According to Payscale and ZipRecruiter, the salary of a NOC technician can be around $ 53,157 a year. Also, NOC professionals must constantly update their knowledge of the various network components in order to remain competitive.

How NOC Monitoring Support your Business

NOC monitoring solutions support businesses in discovering everything about network infrastructure and delivering high-performance resolution for every network threat with continuous monitoring, alertness, and graphics. Advanced performance monitoring features inform network downtime. You will see the complete performance of your network with real-time network monitoring reports.

Main Focus Of NOC Monitoring:

Monitor network infrastructure

NOC Team can monitor virtual and physical network infrastructure before network failures can be detected. Real user transactions can be simulated to collect data about things that trigger problems on the network.

Server monitoring

The company's servers are remotely monitored to ensure that the system runs smoothly and prevents wasted time.

Development of applications

Developing applications to meet the needs of businesses can be expensive and sophisticated. External networks have a proven record of expertise in achieving consistent results. As technology has changed, strategies for application development have changed. External Networks focuses on delivering innovative applications for business. There are many types of services to choose from and there are designs that can be adapted to technology and other requirements. It can support entire IT applications and infrastructure.

URL Activity -

Checks, logins, transactions, and transactions on the website verified for HTTP 200 returns of the website. External networks also give you time to take each step. These steps help monitor website interruptions and manage problems caused by actions taken while using the site, and help monitor maximum traffic time to ensure that servers handle growth.

Troubleshooting by Simulation Transactions -

The monitoring of actual user tasks over a set period is automated, eliminating changes in user input errors. The Network Operations Center knows the location and time when simulating failed transactions. Prevention efforts NOC immediately and businesses receive an alert. Data  collected for analysis and troubleshooting of trends through NOC monitoring, which allows for the enjoyment of customer transactions.

The monitoring of fake transactions is active rather than passive sales compared to deals from real users. Data generated through false operations can be used to create the long-term analysis. This analysis helps to identify trends in the system and reduce the number of negative experiences the system has to face the problems that users experience.

Outsourced NOC:

Outsourcing Network operations are becoming very common for enterprises. And it’s essential to manage a network effect to ensure a positive outcome.

The high level of infrastructure and labor costs associated with managing internal NOCs makes it impossible for a company that does not provide an NOC to operate a profitable business. Outsourced NOC support services are the best way to provide high ROI, save money and provide 24/7 advanced services at that time.

Additional NOC Capabilities include:

·         Application software installations, troubleshooting, and updating

·         Email management services

·         Backup and storage management

·         Network discovery and assessments

·         Monitoring and conData collected and intrusion prevention system(IPS)

·         Patch management and whitelisting

·         Shared threat analysis

·         Optimization and quality of service reporting

·         Performance reporting and improvement recommendations

What can NOC Monitoring do for your Business?

·         Strongly protect your Data

·         Ensure the networking is working all the time and all the internal communications systems run well.

·         Save money by avoiding any costly repairs

·         Keep up the brand reputation

·         Stay abreast of the latest developments

What is NOC? Best Practices of Network Operations Center

NOC:

NOC often called “Network Operations Center” (Pronounced as ”Knock”). It is a centralized location that provides 24x7x365 monitoring and management of networks, servers, databases, firewalls, devices, and related external services. It can happen with the on-premises or cloud-based provider of the infrastructure environment.

                   

Main Keys For NOC:

• Network monitoring
• Incident response
• Email, voice, & video Management (Communications management)
• Check the Performance, quality, and optimization reporting
• Install software/firmware, troubleshoot and update network elements.
• Patch management process
• Backup and storage in HD
• Firewall management
• Intrusion Prevention System (IPS) and other security features, deployment and monitoring in collaboration with security features
• Threat analysis and blast radius analysis in cooperation with a security operation.

Main Features of NOC Includes:

• Absence of support/coordination between teams
• Fast reordering of cloud and dynamic resources means that troubleshooting documentation is usually out of date.
• Troubleshooting is time-consuming because it contains relevant information about several tools and tool kits and requires manual processes for auditing.
• A wide range of apparatuses for various merchants that may expect staff to work with multiple advances, low-level utilities, and order line interfaces (CLIs)
• Problems arise and disappear until all the information necessary for troubleshooting is collected.
• Older workers are often needed to assess the root cause.

Network Operations Best Practices

Well-managed network operation center teams adopt a variety of proven and dependable best practices. These include, among others:

• Continuous monitoring of a wide range of information and network systems, including communication circuits, cloud resources, LAN / WAN systems, routers, switches, firewalls, and VoIP systems, and application delivery.
• Issues will  response on time to all incidents, interruptions, and performance issues.
• Recognize, identify and prioritize activities based on the customer's business needs, organizational policies, and operational impact.
• Collect and review performance reports for different systems and report on performance trends for technical staff to predict future problems or disruptions.
• Collaborate with internal and external technical and service teams to create and / or update knowledge base articles.
• Perform necessary system testing and operational tasks (patch installation, network connection tests, script execution, etc.).
• Support for multiple technical teams in a 24x7 environment with high uptime requirements. A variety of shift schedules may include daylight hours or evening hours.

Aside from this list of best practices, today's employees are more likely to focus on network performance rather than application availability. Application availability and performance are vital to achieving business goals for businesses and service providers. Moving applications to the cloud is a crucial factor on the network, spending more time on application availability and performance in the future. In particular, teams must ensure that internal and external systems and services do not interfere with application availability but accelerate their delivery.