The main challenges of the IT Help Desk

Running the helpdesk smoothly is a big task. Users want immediate answers if there is a problem and staff have high expectations that they can handle a wide variety of requests, from a simple password reset to solving complex service incidents.

Finding the right people and having the right experience and qualifications are only part of the struggle. Providing an "always-on" service desk is available 24 hours a day, 7 days a week, supporting users whenever and wherever they work.

However, adding valuable internal resources and manpower to the task frees IT professionals from their core tasks. This means ignoring long-term strategic priorities. You should find a better way to meet the needs of customers and users. That's where Bell can help.

 

The main challenges of the IT Help Desk are:

Support for a wide range of technologies and platforms.

Enable 24/7 global support

• Manage the increased service cost.

• Addressing personnel, resources and technical knowledge.

Solution

Quickly fix problems: critical help desk services you can count on. keeps the lights on and fulfills the SLA promises.

Our cost-effective managed help desk service makes it easy to turn coverage into peak hours, as it provides post-hours support to keep people productive at any time of the day or night.

With artificial intelligence, we can also manage digital employees and services that support speech artificial intelligence. This scalable solution enables automation that speeds up technical support and quickly resolves IT problems.

Provide a single point of interaction for events, changes, issues, and version management - our ITIL process-oriented "customer first" approach ensures your IT organization runs smoothly and efficiently.

Proactive monitoring services that keep you at the forefront of the game To optimize the performance of your business services, we will monitor your key systems 24 hours a day, 7 days a week, and prevent problems early to avoid major disruptions. Also, as we add new technologies or platforms to your environment, our technical teams have the knowledge and experience to continue their efforts to provide direct assistance to users.

Regardless of the difficulty of your IT help desk, Bell has years of experience in IT operations and an exemplary history of providing technical support to companies of all sizes.

What are the advantages of outsourcing to a managed cybersecurity provider?

What are the benefits of outsourcing to a managed network security provider? 1. Dedicated security expert at your fingertips

Owning your own security team is a big boost for any business, but it’s especially helpful for small businesses that would otherwise be left behind if their IT staff lacked the know-how.

Cyber ​​security operation experts help monitor the tactics and behavior of cybercriminals, identify cyber vulnerabilities and, most importantly, quickly detect and respond to incidents. Being able to resolve problems quickly can prevent attacks from spreading and reduce their chain impact on the trust and reputation of customer companies.

2. More practical

Due to the high demand for security professionals, hiring an internal security team is not an option for many small businesses or small businesses.

Existing IT teams can be overwhelmed by the challenges posed by cyber security and reduce the time it takes to manage IT networks and create new business solutions. Cybersecurity is therefore a full-time role in itself.

In addition, responding to threats, maintaining adequate staff training, investigating and correcting problems can cost a company over time.

Fortunately, managed security companies can provide small businesses with solutions at levels that can be reached by a team of experienced network security professionals.

3. Get the latest information on technology developments

This is probably one of the main reasons why companies outsource their cybersecurity needs. As technology advances, so will the skills and knowledge of cyber threats to computer networks for new devices.

Not only computers, laptops, and smartphones are connected to the corporate network, but also home appliances or office equipment (Internet of Things) that needs to be assessed for vulnerabilities and continuous monitoring. Create multiple points. However, these advanced network settings make it difficult for human analysts to properly manage these developments. Many cybersecurity companies are currently using artificial intelligence and machine learning to search for vulnerabilities and detect threats. These are faster and more efficient than manual inspection.

Therefore, outsourcing to cybersecurity professionals can benefit from our ability to continually detect malicious activity and to continually evolve through technologies that can be used to more accurately identify vulnerabilities.

4. Maintain company compliance

Whether it is the European GDPR or the regulations of various US states, the company is responsible and can comply with or risk large fines if there are significant breaches. .. Therefore, companies of all sizes must recognize the importance of data protection.

No attempt is considered a “low risk” goal in cyber attacks. Because of the same nature that small business owners think they are safe from, hackers try to infiltrate their systems with malware and ransomware. The consequences of a data breach can range from a loss of client or client trust, reputational damage to lawsuits.

Outsourcing to a proprietary team increases the security of the IT infrastructure upgrade and the confidentiality of personal and customer information.

5. 24 hour support

Better service is provided by a team that is able to respond to threats 24 hours a day, 7 days a week. In the case of a cyber attack, the more events still to be found, the greater the damage it will cause to the computer system, which will extend the recovery time. A dedicated group can reduce downtime during an accident and reduce the chain’s impact on other businesses.

6. Useful for training internal IT staff

If you have an internal IT team and outsource many of the heaviest security tasks to an external company, this can be very helpful for your staff to acquire new knowledge and skills.